Concepedia

User Delight

User Delight is a positive emotional response construct within the field of Emotional Design that distinguishes itself from related affective states by its emergence from unexpected, aesthetically refined, or intrinsically rewarding interactions with a product or system, thereby enhancing user satisfaction and engagement beyond mere usability or functionality.

27

Publications

1.9K

Citations

58

Authors

35

Institutions

Publications per year

2017–2026

10

Parents

Publications

27

Customer delight in a retail context: investigating delightful and terrible shopping experiences

Mark J. Arnold, Kristy E. Reynolds, Nicole Ponder et al. · Journal of Business Research · 2004 · 416 citations

, , +17

Understanding Customer Delight

Vincent P. Magnini, John C. Crotts, Anita Zehrer · Journal of Travel Research · 2011 · 201 citations

, , +17

Examining key drivers of customer delight in a hotel experience: A cross-cultural perspective

Edwin N. Torres, Xiaoxiao Fu, Xinran Lehto · International Journal of Hospitality Management · 2013 · 173 citations · Full text

, , +17

Can banks improve customer relationships with high quality online services?

Carmel Herington, Scott Weaven · Managing Service Quality · 2007 · 129 citations

, , +17

DeLight: biofeedback through ambient light for stress intervention and relaxation assistance

Bin Yu, Jun Hu, Mathias Funk et al. · Personal and Ubiquitous Computing · 2018 · 115 citations · Full text

, , +16

1–5 of 27

Authors

58

  1. EN
    Edwin N. Torres

    University of Central Florida, United States

    2 publications · 218 citations

    2

    h-index

  2. PD
    Prince Dubey

    Atal Bihari Vajpayee Indian Institute of Information Technology and Management, India

    2 publications · 39 citations

    2

    h-index

  3. SG
    Sanjay Guha

    Atal Bihari Vajpayee Indian Institute of Information Technology and Management, India

    2 publications · 39 citations

    2

    h-index

  4. DC
    Donald C. Barnes

    University of North Carolina Wilmington, United States

    2 publications · 105 citations

    2

    h-index

  5. NB
    Naval Bajpai

    Atal Bihari Vajpayee Indian Institute of Information Technology and Management, India

    2 publications · 39 citations

    2

    h-index

1–5 of 58

Institutions

35

  1. Indian Institute of Technology Bhilai

    Bhilai, India

    2 h-index

    2 publications

    39 citations

  2. Johnson & Wales University

    Providence, United States

    2 h-index

    2 publications

    97 citations

  3. University of North Carolina Wilmington

    Wilmington, United States

    2 h-index

    8 publications

    453 citations

  4. Providence College

    Providence, United States

    2 h-index

    2 publications

    97 citations

  5. Atal Bihari Vajpayee Indian Institute of Information Technology and Management

    Gwalior, India

    2 h-index

    2 publications

    39 citations

  6. University of Central Florida

    Orlando, United States

    2 h-index

    4 publications

    308 citations

  7. Virginia Tech

    Blacksburg, United States

    1 h-index

    1 publications

    201 citations

  8. National Pingtung University

    Pingtung City, Taiwan

    1 h-index

    1 publications

    41 citations

1–8 of 35

Venues

  1. 2

    h-index

  2. Journal of Travel & Tourism Marketing

    JTTM · 1 publications · 102 citations

    1

    h-index

  3. 1

    h-index

  4. Journal of Research in Interactive Marketing

    1 publications · 41 citations

    1

    h-index

  5. Design Science

    1 publications · 11 citations

    1

    h-index

1–5