Concepedia

Edwin N. Torres

EN

41

Publications

2.4K

Citations

25

H-Index

2006

Active since

Affiliations

University of Central Florida(Current)

Purdue University West Lafayette

Edwin N. Torres is an author at University of Central Florida specializing in business, management, and marketing.

Top concepts

BusinessManagementMarketingCustomer SatisfactionHospitality ManagementTourismHospitality MarketingConsumer ResearchHospitality IndustryHospitality

Publications per year

2006–2024

41

Publications

41

From satisfaction to delight: a model for the hotel industry

Edwin N. Torres, Sheryl F. Kline · International Journal of Contemporary Hospitality Management · 2006 · 252 citations

Customer Experience, Customer Satisfaction, Tourism Management +21

Engaging customers in value co-creation or co-destruction online

Tingting Zhang, Can Lu, Edwin N. Torres et al. · Journal of Services Marketing · 2018 · 234 citations

Customer Experience, Customer Satisfaction, Digital Marketing +21

From customer satisfaction to customer delight

Edwin N. Torres, Sheryl F. Kline · International Journal of Contemporary Hospitality Management · 2013 · 203 citations · Full text

Examining key drivers of customer delight in a hotel experience: A cross-cultural perspective

Edwin N. Torres, Xiaoxiao Fu, Xinran Lehto · International Journal of Hospitality Management · 2013 · 170 citations

Customer Experience, Customer Satisfaction, Culture +12

Customer and Employee Incivility and Its Causal Effects in the Hospitality Industry

Edwin N. Torres, Mathilda van Niekerk, Marissa Orlowski · Journal of Hospitality Marketing & Management · 2016 · 170 citations · Full text

Customer Experience, Customer Satisfaction, Causal Effects +17

Rows per page

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