Concepedia

Carmel Herington

CH

Statistics

Publications

32

Citations

2.5K

H-Index

23

Active since

2005

Affiliations

Griffith University(Current)

Macquarie University

Southern Cross University

The University of Melbourne

University of Tasmania

Carmel Herington is an author at Griffith University specializing in management, business, and marketing.

Top concepts

ManagementBusinessMarketingCustomer SatisfactionConsumer ResearchTourismHuman ResourcesHospitality ManagementOrganizational BehaviorHospitality

Publications per year

2005–2015

32

Publications

32

Towards an understanding of total service quality in hotels

Hugh Wilkins, Bill Merrilees, Carmel Herington · International Journal of Hospitality Management · 2006 · 354 citations

Total Quality Management, Customer Satisfaction, Service Quality +8

Antecedents of residents' city brand attitudes

Bill Merrilees, Dale Miller, Carmel Herington · Journal of Business Research · 2008 · 281 citations

Culture, Brand Equity, Management +5

E‐retailing by banks: e‐service quality and its importance to customer satisfaction

Carmel Herington, Scott Weaven · European Journal of Marketing · 2009 · 237 citations

Customer Satisfaction, Digital Marketing, E-services +21

The Effectiveness of Print Advertising Stimuli in Evoking Elaborate Consumption Visions for Potential Travelers

Gabrielle Walters, Beverley Sparks, Carmel Herington · Journal of Travel Research · 2007 · 211 citations

Tourist Experience, Print Advertising Stimuli, Digital Marketing +24

Multiple stakeholders and multiple city brand meanings

Bill Merrilees, Dale Miller, Carmel Herington · European Journal of Marketing · 2012 · 199 citations

Brand Strategy, Consumer Research, Brand Loyalty +17

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