Concepedia

Nicole Ponder

NP

10

Publications

1.2K

Citations

10

H-Index

2004

Active since

Affiliations

Mississippi State University(Current)

University of Alabama

Nicole Ponder is an author at Mississippi State University specializing in management, marketing, and business.

Top concepts

ManagementMarketingBusinessCustomer SatisfactionConsumer BehaviorConsumer ResearchArtsService QualityUser ExperienceMarketing Strategy

Publications per year

2004–2016

10

Publications

10

Customer delight in a retail context: investigating delightful and terrible shopping experiences

Mark J. Arnold, Kristy E. Reynolds, Nicole Ponder et al. · Journal of Business Research · 2004 · 412 citations

Customer Experience, Customer Satisfaction, Product Experience +13

Price fairness perceptions and customer loyalty in a retail context

William C. Martin, Nicole Ponder, Jason E. Lueg · Journal of Business Research · 2008 · 191 citations

Customer Experience, Customer Satisfaction, Service Quality +9

Teenagers’ use of alternative shopping channels: A consumer socialization perspective

Jason E. Lueg, Nicole Ponder, Sharon E. Beatty et al. · Journal of Retailing · 2006 · 151 citations

Social Media, Consumer Culture, Alternative Shopping Channels +9

Investigating the Key Routes to Customer Delight

Donald C. Barnes, Nicole Ponder, Kranti Dugar · The Journal of Marketing Theory and Practice · 2011 · 90 citations

Customer Experience, Customer Satisfaction, Service Quality +15

Supply chain security culture: measure development and validation

Zachary Williams, Nicole Ponder, Chad W. Autry · The International Journal of Logistics Management · 2009 · 86 citations

Organizations, Business Culture, Organizational Characteristic +19

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