Concepedia

Min Gyung Kim

MG

11

Publications

563

Citations

10

H-Index

2009

Active since

Affiliations

Pennsylvania State University(Current)

Hongik University

Providence College

Johnson & Wales University

University of Houston

Min Gyung Kim is an author at Pennsylvania State University specializing in management, business, and marketing.

Top concepts

ManagementBusinessMarketingCustomer SatisfactionHospitality ManagementConsumer BehaviorConsumer ResearchHospitality MarketingService QualityConsumer Decision Making

Publications per year

2009–2019

11

Publications

11

The relationship between consumer complaining behavior and service recovery

Min Gyung Kim, Chenya Wang, Anna S. Mattila · International Journal of Contemporary Hospitality Management · 2010 · 169 citations

Customer Experience, Customer Satisfaction, Service Quality +12

Does a surprise strategy need words? The effect of explanations for a surprise strategy on customer delight and expectations

Min Gyung Kim, Anna S. Mattila · Journal of Services Marketing · 2013 · 84 citations

Customer Experience, Customer Satisfaction, Behavioral Decision Making +23

Error management at different organizational levels – Frontline, manager, and company

Priyanko Guchait, Min Gyung Kim, Karthik Namasivayam · International Journal of Hospitality Management · 2011 · 63 citations

Organizational Issue, Different Organizational Levels, Error Analysis +6

The impact of mood states and surprise cues on satisfaction

Min Gyung Kim, Anna S. Mattila · International Journal of Hospitality Management · 2009 · 55 citations

Cognitive Science, Behavioral Decision Making, Affective Design +12

Determinants of Customer Complaint Behavior in a Restaurant Context: The Role of Culture, Price Level, and Customer Loyalty

Min Gyung Kim, Chung-Hun Lee, Anna S. Mattila · Journal of Hospitality Marketing & Management · 2014 · 55 citations

Customer Satisfaction, Consumer Study, Consumer Research +19

Rows per page

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