Concepedia

Service Process Variability

Service Process Variability is a service operations construct that denotes the measurable deviations in the execution, timing, and outcomes of service processes arising from human, systemic, or customer-induced factors, distinguishing it from manufacturing process variability by its inherent intangibility, simultaneity, and customer integration.

18

Publications

1.2K

Citations

46

Authors

32

Institutions

Publications per year

2017–2026

1

Parents

Publications

18

Breaking the trade-off between efficiency and service.

Frances X. Frei · PubMed · 2006 · 229 citations

, , +10

Cost-effective service excellence

Jochen Wirtz, Valarie A. Zeithaml · Journal of the Academy of Marketing Science · 2017 · 223 citations · Full text

, , +15

Dynamic adaptation of service compositions with variability models

Germán H. Alférez, Vicente Pelechano, Raúl Mazo et al. · Journal of Systems and Software · 2013 · 131 citations · Full text

, , +13

Generation of BPEL Customization Processes for SaaS Applications from Variability Descriptors

Ralph Mietzner, Frank Leymann · 2008 · 116 citations

, , +12

VxBPEL: Supporting variability for Web services in BPEL

Michiel Koning, Chang‐ai Sun, Marco Sinnema et al. · Information and Software Technology · 2008 · 112 citations · Full text

, , +9

1–5 of 18

Authors

46

  1. SS
    S. Sriram

    University of Michigan, United States

    2 publications · 72 citations

    2

    h-index

  2. PK
    Pradeep K. Chintagunta

    University of Chicago, United States

    2 publications · 72 citations

    2

    h-index

  3. PM
    Puneet Manchanda

    University of Michigan, United States

    2 publications · 72 citations

    2

    h-index

  4. GH
    Germán H. Alférez

    University of Montemorelos, Mexico

    1 publications · 131 citations

    1

    h-index

  5. VV
    Venugopal V. Veeravalli

    University of Illinois Urbana-Champaign, United States

    1 publications · 21 citations

    1

    h-index

1–5 of 46

Institutions

32

  1. University of Chicago

    Chicago, United States

    2 h-index

    2 publications

    72 citations

  2. University of Michigan

    Ann Arbor, United States

    2 h-index

    4 publications

    144 citations

  3. Ross School

    East Hampton, United States

    2 h-index

    4 publications

    144 citations

  4. University of Groningen

    Groningen, The Netherlands

    2 h-index

    6 publications

    468 citations

  5. Washington University in St. Louis

    St Louis, United States

    1 h-index

    1 publications

    16 citations

  6. Université Paris 1 Panthéon-Sorbonne

    Paris, France

    1 h-index

    3 publications

    393 citations

  7. University of North Carolina at Chapel Hill

    Chapel Hill, United States

    1 h-index

    1 publications

    223 citations

  8. National University of Singapore

    Singapore, Singapore

    1 h-index

    1 publications

    223 citations

1–8 of 32

Venues

  1. 1

    h-index

  2. Management Science

    1 publications · 56 citations

    1

    h-index

  3. 1

    h-index

  4. IEEE Transactions on Information Theory

    1 publications · 21 citations

    1

    h-index

  5. PubMed

    Repository · 1 publications · 229 citations

    1

    h-index

1–5