Lean Service Operations

Lean Service Operations is a systematic approach to service delivery that belongs to the broader category of operational management frameworks, distinguished by its focus on eliminating waste, enhancing value from the customer’s perspective, and continuously improving process efficiency within service-oriented environments.

Publications

4.4K

Citations

178

Authors

123

Institutions

Publications per year

2017–2026

Parents

Lean Operations

Children

A3 ThinkingAgile Service OperationsFrontline EmpowermentJust-in-time ServiceLean Hospitality OperationsService Process MappingService Process Variability

Publications

“Lean” service: in defense of a production‐line approach

David E. Bowen, William E. Youngdahl · International Journal of Service Industry Management · 1998 · 375 citations

Management, Operations Management, Lean Manufacturing +13

Lean: A failed theory for public services?

Zoe Radnor, Stephen P. Osborne · Public Management Review · 2012 · 347 citations

Management, Public Administration, Public Management +17

Lean service operations: Reflections and new directions for capacity expansion in outpatient clinics

Linda R. LaGanga · Journal of Operations Management · 2010 · 271 citations

Management, Health Care Management, Operations Management +17

Lean six sigma for service

Michael L. George · 2003 · 252 citations

Management, Operations Management, Quality Management +17

‘All they lack is a chain’: lean and the new performance management in the British civil service

Bob S. Carter, Andy Danford, Debra Howcroft et al. · New Technology Work and Employment · 2011 · 180 citations · Full text

Management, Performance Management, Public Administration +15

1–5 of 75

Authors

178

JA
Jiju Antony
Heriot-Watt University, United Kingdom
4 publications · 151 citations
4
h-index
GL
Guilherme Luz Tortorella
Universidade Federal de Santa Catarina, Brazil
2 publications · 83 citations
2
h-index
AH
A. H. Sequeira
National Institute of Technology Karnataka, India
2 publications · 48 citations
2
h-index
LG
L.S. Ganesh
Indian Institute of Technology Madras, India
2 publications · 173 citations
2
h-index
BM
B. Murali Manohar
Vellore Institute of Technology University, India
2 publications · 42 citations
2
h-index

1–5 of 178

Institutions

123

1–8 of 123

Venues

Total Quality Management & Business Excellence
4 publications · 375 citations
4
h-index
Public Money & Management
3 publications · 65 citations
3
h-index
International Journal of Operations & Production Management
IJOPM · 3 publications · 404 citations
3
h-index
International Journal of Quality & Reliability Management
3 publications · 84 citations
3
h-index
Production Planning & Control
3 publications · 97 citations
3
h-index

1–5