Concepedia
Statistics
Publications
15
Citations
1.5K
H-Index
13
Active since
1992
Affiliations
Arizona State University(Current)
Banner Thunderbird Medical Center
University of Colorado Denver
In-Q-Tel
International School of Management
William E. Youngdahl is an author at Arizona State University specializing in management, business, and marketing.
Top concepts
ManagementBusinessMarketingSupply Chain ManagementService ManagementSourcing ManagementStrategic ManagementCustomer SatisfactionOperations ManagementManufacturing Strategy
Publications per year
1992–2014
“Lean” service: in defense of a production‐line approach
David E. Bowen, William E. Youngdahl · International Journal of Service Industry Management · 1998 · 373 citations
Logistics Processes, Service Innovation, Services Management +20
On the relationship between customer participation and satisfaction: two frameworks
Deborah L. Kellogg, William E. Youngdahl, David E. Bowen · International Journal of Service Industry Management · 1997 · 241 citations
Customer Satisfaction, Services Management, Consumer Research +20
The service volunteer – loyalty chain: an exploratory study of charitable not‐for‐profit service organizations
Priscilla S. Wisner, Anne Stringfellow, William E. Youngdahl et al. · Journal of Operations Management · 2004 · 122 citations
Exploratory Study, Organizations, Customer Satisfaction +15
Offshoring knowledge and service work: A conceptual model and research agenda
William E. Youngdahl, Kannan Ramaswamy · Journal of Operations Management · 2007 · 117 citations
Conceptual Model, Service Work, Human Resource Management +21
The relationship between service customers' quality assurance behaviors, satisfaction, and effort: A cost of quality perspective
William E. Youngdahl, Deborah L. Kellogg · Journal of Operations Management · 1997 · 112 citations
Customer Satisfaction, Critical Incident Methodology, Engineering +19
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