William E. Youngdahl

“Lean” service: in defense of a production‐line approach

David E. Bowen, William E. Youngdahl · International Journal of Service Industry Management · 1998 · 375 citations

Management, Operations Management, Lean Manufacturing +13

On the relationship between customer participation and satisfaction: two frameworks

Deborah L. Kellogg, William E. Youngdahl, David E. Bowen · International Journal of Service Industry Management · 1997 · 242 citations

Business, Human Resource Management, Marketing +12

The service volunteer – loyalty chain: an exploratory study of charitable not‐for‐profit service organizations

Priscilla S. Wisner, Anne Stringfellow, William E. Youngdahl et al. · Journal of Operations Management · 2004 · 122 citations

Public Affairs, Nonprofit Management, Organizational Behavior +10

Offshoring knowledge and service work: A conceptual model and research agenda

William E. Youngdahl, Kannan Ramaswamy · Journal of Operations Management · 2007 · 117 citations

Management, Knowledge Management, Strategic Management +12

The relationship between service customers' quality assurance behaviors, satisfaction, and effort: A cost of quality perspective

William E. Youngdahl, Deborah L. Kellogg · Journal of Operations Management · 1997 · 112 citations

Management, Quality Management, Quality Assurance +10