Concepedia

Deborah L. Kellogg

DL

10

Publications

1.3K

Citations

10

H-Index

1995

Active since

Affiliations

University of Colorado Denver(Current)

University of Denver

Arizona State University

Deborah L. Kellogg is an author at University of Colorado Denver specializing in management, marketing, and business.

Top concepts

ManagementBusinessMarketingCustomer SatisfactionService QualityConsumer ResearchService ManagementInteractive MarketingService OperationsHospitality Marketing

Publications per year

1995–2010

10

Publications

10

A framework for strategic service management

Deborah L. Kellogg, Winter Nie · Journal of Operations Management · 1995 · 267 citations

Customer Satisfaction, Services Management, Management +16

Constructing an Empirically Derived Measure for Customer Contact

Deborah L. Kellogg, Richard B. Chase · Management Science · 1995 · 265 citations

Marketing Analytics, Customer Satisfaction, Service Quality +15

On the relationship between customer participation and satisfaction: two frameworks

Deborah L. Kellogg, William E. Youngdahl, David E. Bowen · International Journal of Service Industry Management · 1997 · 241 citations

Customer Satisfaction, Services Management, Consumer Research +20

HOW PROFESSORS OF OPERATIONS MANAGEMENT VIEW SERVICE OPERATIONS?

Winter Nie, Deborah L. Kellogg · Production and Operations Management · 1999 · 133 citations

Customer Satisfaction, Business Operations, Service Strategy +15

The relationship between service customers' quality assurance behaviors, satisfaction, and effort: A cost of quality perspective

William E. Youngdahl, Deborah L. Kellogg · Journal of Operations Management · 1997 · 112 citations

Customer Satisfaction, Critical Incident Methodology, Engineering +19

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