Service Process Mapping

Service Process Mapping is a systematic visualization method used in lean service operations to represent the sequence, flow, and value contribution of service activities, distinguishing it from other process analysis techniques by its focus on identifying and eliminating non-value-added elements within service delivery systems.

Publications

1.8K

Citations

121

Authors

Institutions

Publications per year

2017–2026

Parents

Lean Service Operations

Publications

Lean transformation in the pure service environment: the case of the call service centre

Niall Piercy, Nick Rich · International Journal of Operations & Production Management · 2009 · 322 citations

Management, Operations Management, Quality Management +11

Service Businesses and Productivity*

Roger W. Schmenner · Decision Sciences · 2004 · 231 citations

Management, Performance Management, Strategic Management +17

Industrial service profiling: Matching service offerings and processes

Pontus Johansson, Jan Olhager · International Journal of Production Economics · 2003 · 112 citations

Business, Information Systems, Management Information Systems +14

Transitioning from a goods‐dominant to a service‐dominant logic

Irene C. L. Ng, Glenn Parry, Laura Smith et al. · Journal of service management · 2012 · 109 citations

Business, Marketing, Operations Management +12

A Decade of Lean in Healthcare: Current State and Future Directions

Yash Daultani, Atanu Chaudhuri, Sushil Kumar · Global Business Review · 2015 · 95 citations · Full text

Management, Health Care Management, Health Services Administration +17

1–5 of 35

Authors

121

KG
Katie Grenfell
Newcastle University, United Kingdom
2 publications · 100 citations
2
h-index
MP
Matthew Prescott
Bradford Teaching Hospitals NHS Foundation Trust, United Kingdom
2 publications · 100 citations
2
h-index
LB
Louisa-Jane Burton
University of Manchester, United Kingdom
2 publications · 100 citations
2
h-index
HR
Helen Rodgers
Newcastle University, United Kingdom
2 publications · 100 citations
2
h-index
AF
Anne Förster
University of Leeds, United Kingdom
2 publications · 100 citations
2
h-index

1–5 of 121

Institutions

1–8 of 68

Venues

International Journal of Operations & Production Management
IJOPM · 2 publications · 374 citations
2
h-index
International Journal of Health Care Quality Assurance
1 publications · 11 citations
1
h-index
International Journal of Web Services Research
JWSR · 1 publications · 17 citations
1
h-index
Frontiers in Psychiatry
1 publications · 19 citations
1
h-index
International Journal of Web Engineering and Technology
IJWET · 1 publications · 49 citations
1
h-index

1–5