Concepedia

Service Process Redesign

Service Process Redesign is a systematic academic construct within process redesign that specifically focuses on the analysis, modeling, and transformation of service-oriented workflows to enhance efficiency, quality, and customer value through structural and procedural innovation.

104

Publications

5.3K

Citations

345

Authors

190

Institutions

Publications per year

2017–2026

24

Parents

Publications

104

Service Positioning through Structural Change

G. Lynn Shostack · Journal of Marketing · 1987 · 832 citations

, , +16

Designing youth mental health services for the 21st century: examples from Australia, Ireland and the UK

Patrick D. McGorry, Tony Bates, Max Birchwood · The British Journal of Psychiatry · 2013 · 530 citations · Full text

, , +17

Service Positioning through Structural Change

G. Lynn Shostack · Journal of Marketing · 1987 · 342 citations

, , +16

Design for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logic

Katarina Wetter‐Edman, Daniela Sangiorgi, Bo Edvardsson et al. · Service Science · 2014 · 195 citations · Full text

, , +14

Research opportunities in service process design

Arthur V. Hill, David Collier, Craig M. Froehle et al. · Journal of Operations Management · 2002 · 168 citations

, , +17

1–5 of 104

Authors

345

  1. RH
    Richard Holti

    The Open University, United Kingdom

    2 publications · 37 citations

    2

    h-index

  2. GL
    G. Lynn Shostack

    Louisiana State University in Shreveport, United States

    2 publications · 1.2K citations

    2

    h-index

  3. MM
    Michael Myers

    University of Auckland, New Zealand

    2 publications · 212 citations

    2

    h-index

  4. HK
    Hee‐Woong Kim

    Yonsei University, South Korea

    2 publications · 61 citations

    2

    h-index

  5. JS
    John Storey

    The Open University, United Kingdom

    2 publications · 37 citations

    2

    h-index

1–5 of 345

Institutions

190

  1. University of Birmingham

    Birmingham, United Kingdom

    6 h-index

    9 publications

    798 citations

  2. University of Warwick

    Coventry, United Kingdom

    4 h-index

    4 publications

    119 citations

  3. University of Auckland

    Auckland, New Zealand

    4 h-index

    4 publications

    275 citations

  4. University of Glasgow

    Glasgow, United Kingdom

    3 h-index

    6 publications

    341 citations

  5. University of Bristol

    Bristol, United Kingdom

    3 h-index

    5 publications

    81 citations

  6. University of Sheffield

    Sheffield, United Kingdom

    3 h-index

    8 publications

    390 citations

  7. University of Aberdeen

    Aberdeen, United Kingdom

    2 h-index

    6 publications

    108 citations

  8. Louisiana State University in Shreveport

    Shreveport, United States

    2 h-index

    2 publications

    1.2K citations

1–8 of 190

Venues

  1. Business Process Management Journal

    BPMJ · 4 publications · 181 citations

    4

    h-index

  2. International Journal of Bank Marketing

    3 publications · 74 citations

    3

    h-index

  3. Public Money & Management

    2 publications · 39 citations

    2

    h-index

  4. 2

    h-index

  5. BMJ Open

    2 publications · 31 citations

    2

    h-index

1–5