Concepedia

Service Mindset

Service Mindset is a conceptual construct within service orientation that denotes a cognitive and attitudinal orientation prioritizing the anticipation, understanding, and fulfillment of stakeholder needs through value co-creation, relational engagement, and continuous service improvement.

52

Publications

4.4K

Citations

129

Authors

80

Institutions

Publications per year

2017–2026

18

Parents

Publications

52

Stewardship: choosing service over self-interest

Choice Reviews Online · 1994 · 644 citations

, , +3

Developing customer orientation among service employees

Scott W. Kelley · Journal of the Academy of Marketing Science · 1992 · 569 citations

, , +14

Stewardship: Choosing Service over Self-Interest

Mary L. Tucker, Peter C. Block · Academy of Management Review · 1994 · 416 citations

, , +3

Customer value anticipation, customer satisfaction and loyalty: An empirical examination

Daniel J. Flint, Christopher P. Blocker, Philip J. Boutin · Industrial Marketing Management · 2010 · 367 citations

, , +13

Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry

Irene C. L. Ng, Roger Maull, Nick Yip · European Management Journal · 2009 · 295 citations

, , +9

1–5 of 52

Authors

129

  1. SL
    Stephen L. Vargo

    University of Hawaiʻi at Mānoa, United States

    2 publications · 171 citations

    2

    h-index

  2. RF
    Robert F. Lusch

    University of Arizona, United States

    2 publications · 231 citations

    2

    h-index

  3. PJ
    Philip J. Boutin

    University of Tennessee at Knoxville, United States

    2 publications · 411 citations

    2

    h-index

  4. DJ
    Daniel J. Flint

    University of Tennessee at Knoxville, United States

    2 publications · 411 citations

    2

    h-index

  5. CP
    Christopher P. Blocker

    Colorado State University, United States

    2 publications · 411 citations

    2

    h-index

1–5 of 129

Institutions

80

  1. University of Hawaiʻi at Mānoa

    Honolulu, United States

    3 h-index

    3 publications

    184 citations

  2. Griffith University

    Brisbane, Australia

    2 h-index

    2 publications

    180 citations

  3. University of Arizona

    Tucson, United States

    2 h-index

    3 publications

    331 citations

  4. University of Kentucky

    Lexington, United States

    2 h-index

    2 publications

    631 citations

  5. Heilongjiang University

    Harbin, China

    1 h-index

    1 publications

    19 citations

  6. Brigham Young University

    Provo, United States

    1 h-index

    2 publications

    28 citations

  7. Goethe University Frankfurt

    Frankfurt am Main, Germany

    1 h-index

    2 publications

    240 citations

  8. University of Hawaii System

    Honolulu, United States

    1 h-index

    1 publications

    40 citations

1–8 of 80

Venues

  1. Journal of the Academy of Marketing Science

    4 publications · 1K citations

    4

    h-index

  2. Service Business

    2 publications · 43 citations

    2

    h-index

  3. 2

    h-index

  4. Industrial Marketing Management

    2 publications · 407 citations

    2

    h-index

  5. Journal of Retailing and Consumer Services

    2 publications · 92 citations

    2

    h-index

1–5