Concepedia

Daniel J. Flint

DJ

Statistics

Publications

39

Citations

6.5K

H-Index

29

Active since

1997

Affiliations

University of Tennessee at Knoxville(Current)

Colorado State University

Knoxville College

University of Verona

Florida State University

Daniel J. Flint is an author at University of Tennessee at Knoxville specializing in management, marketing, and business.

Top concepts

ManagementMarketingBusinessConsumer ResearchCustomer SatisfactionSupply Chain ManagementSupply ChainBusiness StrategyStrategic ManagementLogistics

Publications per year

1997–2022

39

Publications

39

Logistics Service Quality as a Segment-Customized Process

John T. Mentzer, Daniel J. Flint, G. Tomas M. Hult · Journal of Marketing · 2001 · 961 citations

Total Quality Management, Customer Satisfaction, Service Quality +14

Exploring the Phenomenon of Customers' Desired Value Change in a Business-to-Business Context

Daniel J. Flint, Robert B. Woodruff, Sarah Fisher Gardial · Journal of Marketing · 2002 · 794 citations

Customer Experience, Customer Satisfaction, Value Theory +17

LOGISTICS INNOVATION: A CUSTOMER VALUE-ORIENTED SOCIAL PROCESS

Daniel J. Flint, E Larsson, Britta Gammelgaard et al. · Journal of Business Logistics · 2005 · 453 citations

Customer Satisfaction, Service Innovation, United Kingdom +18

Customer value change in industrial marketing relationships: A call for new strategies and research

Daniel J. Flint, Robert B. Woodruff, Sarah Fisher Gardial · Industrial Marketing Management · 1997 · 412 citations

Relationship Marketing, Customer Satisfaction, Customer Value Change +11

VALIDITY IN LOGISTICS RESEARCH.

Daniel J. Flint, John T. Mentzer · Journal of Business Logistics · 1997 · 388 citations

Management, Business, Logistics +3

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