Concepedia

Philip J. Boutin

PJ

Statistics

Publications

2

Citations

411

H-Index

2

Active since

2010

Affiliations

University of Tennessee at Knoxville(Current)

Philip J. Boutin is an author at University of Tennessee at Knoxville specializing in consumer loyalty, loyalty drivers, and supplier loyalty.

Publications per year

2010–2010

2

Publications

2

Customer value anticipation, customer satisfaction and loyalty: An empirical examination

Daniel J. Flint, Christopher P. Blocker, Philip J. Boutin · Industrial Marketing Management · 2010 · 367 citations

Business, Marketing, Marketing Management +13

Customer Value Anticipation, Customer Satisfaction and Loyalty: An Empirical Examination

Christopher P. Blocker, Daniel J. Flint, Philip J. Boutin · SSRN Electronic Journal · 2010 · 44 citations · Full text

Business, Marketing, Marketing Management +13

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