Concepedia

Retail Training

Retail Training is a structured developmental process within the domain of human resource management that specifically equips retail employees with job-specific skills, knowledge, and competencies required to perform customer service, sales, and operational tasks effectively in a retail environment.

118

Publications

4.1K

Citations

263

Authors

139

Institutions

Publications per year

2017–2026

26

Parents

Children

Publications

118

Rapport-Building Behaviors Used by Retail Employees

Dwayne D. Gremler, Kevin P. Gwinner · Journal of Retailing · 2008 · 399 citations

, , +11

ORGANIZATIONAL PERFORMANCE AND ORGANIZATIONAL LEVEL TRAINING AND SUPPORT

James S. Russell, James R. Terborg, Mary L. Powers · Personnel Psychology · 1985 · 303 citations

, , +17

Using training and development to affect job satisfaction within franchising

Stephen Choo, Christine Bowley · Journal of Small Business and Enterprise Development · 2007 · 137 citations

, , +15

Hi, May AI help you? An analysis of the barriers impeding the implementation and use of artificial intelligence-enabled virtual assistants in retail

Sana Zehra Kamoonpuri, Anita Sengar · Journal of Retailing and Consumer Services · 2023 · 130 citations · Full text

, , +11

Soft skills and employability: Evidence from UK retail

Dennis Nickson, Chris Warhurst, Johanna Commander et al. · Economic and Industrial Democracy · 2011 · 124 citations

, , +14

1–5 of 118

Authors

263

  1. AB
    Adelina Broadbridge

    University of Stirling, United Kingdom

    5 publications · 172 citations

    5

    h-index

  2. CP
    Cathy Parker

    Manchester Metropolitan University, United Kingdom

    4 publications · 57 citations

    4

    h-index

  3. SM
    Susan M. Ogden

    Glasgow Caledonian University, United Kingdom

    3 publications · 123 citations

    3

    h-index

  4. JB
    John Byrom

    Manchester Metropolitan University, United Kingdom

    3 publications · 39 citations

    3

    h-index

  5. AF
    Ann Fairhurst

    University of Tennessee at Knoxville, United States

    2 publications · 58 citations

    2

    h-index

1–5 of 263

Institutions

139

  1. University of Stirling

    Stirling, United Kingdom

    6 h-index

    7 publications

    318 citations

  2. Manchester Metropolitan University

    Manchester, United Kingdom

    5 h-index

    12 publications

    185 citations

  3. Glasgow Caledonian University

    Glasgow, United Kingdom

    3 h-index

    6 publications

    246 citations

  4. University of Southampton

    Southampton, United Kingdom

    2 h-index

    2 publications

    47 citations

  5. Nottingham Trent University

    Nottingham, United Kingdom

    2 h-index

    4 publications

    53 citations

  6. Universidad de Oviedo

    Oviedo, Spain

    2 h-index

    6 publications

    126 citations

  7. Banner Thunderbird Medical Center

    Glendale, United States

    2 h-index

    2 publications

    125 citations

  8. Brunel University of London

    London, United Kingdom

    2 h-index

    2 publications

    86 citations

1–8 of 139

Venues

  1. 11

    h-index

  2. Journal of Retailing and Consumer Services

    9 publications · 354 citations

    9

    h-index

  3. Education + Training

    5 publications · 79 citations

    5

    h-index

  4. Journal of Marketing Education

    JME · 4 publications · 83 citations

    4

    h-index

  5. 4

    h-index

1–5