Concepedia

Cathy Parker

CP

Statistics

Publications

33

Citations

1.7K

H-Index

21

Active since

2000

Affiliations

Manchester Metropolitan University(Current)

University of Manchester

Agricultural Research Service

Cardiff University

University of Dundee

Cathy Parker is an author at Manchester Metropolitan University specializing in marketing, business, and management.

Top concepts

BusinessMarketingManagementConsumer ResearchSocial SciencesEducationUrban PlanningUrban GeographyBrandingUrban Space

Publications per year

2000–2021

33

Publications

33

Customer satisfaction: contrasting academic and consumers’ interpretations

Cathy Parker, Brian P. Mathews · Marketing Intelligence & Planning · 2001 · 257 citations

Customer Experience, Customer Satisfaction, Consumer Study +18

Tourism and Hospitality industry resilience during the Covid-19 pandemic: Evidence from England

Nikos Ntounis, Cathy Parker, Heather Skinner et al. · Current Issues in Tourism · 2021 · 248 citations · Full text

Tourism Management, Tourism Performance, Community Resilience +14

An analysis of role adoptions and scripts during customer‐to‐customer encounters

Cathy Parker, Philippa Ward · European Journal of Marketing · 2000 · 171 citations

Customer Experience, Customer Satisfaction, Typical Role Scripts +16

Town centre management models: A European perspective

J. Andrés Coca‐Stefaniak, Cathy Parker, Simon Quin et al. · Cities · 2009 · 101 citations · Full text

Public Policy, Urban Geography, Urban Governance +5

Understanding the Consumer Experience: It's 'Good To Talk'

Kim Harris, Steve Baron, Cathy Parker · Journal of Marketing Management · 2000 · 80 citations

Customer Experience, Customer Satisfaction, Consumer Study +16

1–5 of 33