Chris Warhurst

The Labour of Aesthetics and the Aesthetics of Organization

Anne Witz, Chris Warhurst, Dennis Nickson · Organization · 2003 · 543 citations

Humanities, Organizational Behavior, Aesthetics +10

Aesthetic Labour in Interactive Service Work: Some Case Study Evidence from the ‘New’ Glasgow

Chris Warhurst, Dennis Nickson, Anne Witz et al. · Service Industries Journal · 2000 · 370 citations

Social Sciences, Social Work, Service Design +8

Employee experience of aesthetic labour in retail and hospitality

Chris Warhurst, Dennis Nickson · Work Employment and Society · 2007 · 369 citations

Management, Hospitality Management, Human Resource Management +14

The importance of attitude and appearance in the service encounter in retail and hospitality

Dennis Nickson, Chris Warhurst, Eli Dutton · Managing Service Quality · 2005 · 308 citations

Management, Hospitality Management, Job Design +13

Ignorant Theory and Knowledgeable Workers: Interrogating the Connections between Knowledge, Skills and Services

Paul Thompson, Chris Warhurst, George Callaghan · Journal of Management Studies · 2001 · 258 citations

Management, Human Resource Management, Knowledge Management +11