Chris Warhurst

The Labour of Aesthetics and the Aesthetics of Organization

Anne Witz, Chris Warhurst, Dennis Nickson · Organization · 2003 · 533 citations

Art Theory, Art History, Aesthetic Labour +6

Aesthetic Labour in Interactive Service Work: Some Case Study Evidence from the ‘New’ Glasgow

Chris Warhurst, Dennis Nickson, Anne Witz et al. · Service Industries Journal · 2000 · 362 citations

Case Study Evidence, Performance Studies, Aesthetic Labour +8

Employee experience of aesthetic labour in retail and hospitality

Chris Warhurst, Dennis Nickson · Work Employment and Society · 2007 · 358 citations

Customer Experience, Customer Satisfaction, Job Design +18

The importance of attitude and appearance in the service encounter in retail and hospitality

Dennis Nickson, Chris Warhurst, Eli Dutton · Managing Service Quality · 2005 · 306 citations

Customer Experience, Customer Satisfaction, Structured Questionnaire +21

Ignorant Theory and Knowledgeable Workers: Interrogating the Connections between Knowledge, Skills and Services

Paul Thompson, Chris Warhurst, George Callaghan · Journal of Management Studies · 2001 · 255 citations

Services Management, Knowledge Creation, Work-integrated Learning +25