Concepedia

Eli Dutton

ED

9

Publications

634

Citations

9

H-Index

2004

Active since

Affiliations

University of Strathclyde(Current)

Cardiff University

The University of Sydney

Eli Dutton is an author at University of Strathclyde specializing in management, workforce development, and business.

Top concepts

ManagementBusinessWorkforce DevelopmentHospitalityHospitality ManagementHuman ResourcesHospitality IndustryHospitality MarketingTourismEconomics

Publications per year

2004–2014

9

Publications

9

The importance of attitude and appearance in the service encounter in retail and hospitality

Dennis Nickson, Chris Warhurst, Eli Dutton · Managing Service Quality · 2005 · 306 citations

Customer Experience, Customer Satisfaction, Structured Questionnaire +21

A job to believe in: recruitment in the Scottish voluntary sector

Dennis Nickson, Chris Warhurst, Eli Dutton et al. · Human Resource Management Journal · 2007 · 79 citations

Labor Market Participation, Education, Human Service Organization +16

Cultural diversity in hospitality work

Tom Baum, Eli Dutton, Shamim Karimi et al. · Cross Cultural Management An International Journal · 2007 · 65 citations

Human Migration, Education, Hospitality +22

More than a feeling: using hotel room attendants to improve understanding of job quality

Angela Knox, Chris Warhurst, Dennis Nickson et al. · The International Journal of Human Resource Management · 2014 · 51 citations

The National Minimum Wage, Low Pay and the UK Hotel Industry

Chris Warhurst, Caroline Lloyd, Eli Dutton · Sociology · 2008 · 38 citations

Hospitality, Human Resource Management, Uk Hotel Industry +20

Rows per page

1–5 of 9