Concepedia

George Callaghan

GC

Statistics

Publications

7

Citations

1.1K

H-Index

7

Active since

2001

Affiliations

University of Strathclyde(Current)

The Open University

Hong Kong Metropolitan University

George Callaghan is an author at University of Strathclyde specializing in management, organizational communication, and human resource management.

Top concepts

BusinessManagementHuman ResourcesOrganizational BehaviorOrganizational CommunicationWorkforce DevelopmentSocial WorkJob AnalysisProject ManagementDesign

Publications per year

2001–2016

7

Publications

7

‘We Recruit Attitude’: The Selection and Shaping of Routine Call Centre Labour

George Callaghan, Paul Thompson · Journal of Management Studies · 2002 · 408 citations

Social Competencies, Supervision (Telephony), Call Centre +16

Edwards Revisited: Technical Control and Call Centres

George Callaghan, Paul Thompson · Economic and Industrial Democracy · 2001 · 295 citations

Technical Control, Project Management, Service Assurance +16

Ignorant Theory and Knowledgeable Workers: Interrogating the Connections between Knowledge, Skills and Services

Paul Thompson, Chris Warhurst, George Callaghan · Journal of Management Studies · 2001 · 255 citations

Services Management, Knowledge Creation, Work-integrated Learning +25

Teams without Teamwork? Explaining the Call Centre Paradox

Diane van den Broek, George Callaghan, Paul Thompson · Economic and Industrial Democracy · 2004 · 71 citations

Organizational Communication, Call Centres, Project Management +14

Teddy bears and tigers: How renewable energy can revitalise local communities

George Callaghan, Derek Williams · Local Economy The Journal of the Local Economy Policy Unit · 2014 · 36 citations

Engineering, Energy Revolution, Community Perception +25

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