Concepedia

Postpurchase Satisfaction

Postpurchase Satisfaction is a psychological construct that represents the cognitive and affective appraisal of a consumer’s experience with a product or service following its purchase, distinguishing it from pre-purchase expectations and evaluations by focusing on the retrospective assessment of fulfillment or disconfirmation of those expectations.

61

Publications

8.4K

Citations

128

Authors

73

Institutions

Publications per year

2017–2026

14

Variants

Post-purchase Satisfaction

Parents

Publications

61

Cognitive, Affective, and Attribute Bases of the Satisfaction Response

Richard L. Oliver · Journal of Consumer Research · 1993 · 3.2K citations

, , +15

Comparative Evaluation and the Relationship between Quality, Satisfaction, and Repurchase Loyalty

Svein Ottar Olsen · Journal of the Academy of Marketing Science · 2002 · 731 citations

, , +15

Postpurchase communications by consumers

John E. Swan, Richard L. Oliver · Journal of Retailing · 1989 · 496 citations

, , +10

Determinants of e-repurchase intentions: An integrative model of quadruple retention drivers

Hsien-Tung Tsai, Heng‐Chiang Huang · Information & Management · 2007 · 314 citations

, , +16

Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions

Ying‐Feng Kuo, Chi-Ming Wu · International Journal of Information Management · 2011 · 310 citations

, , +17

1–5 of 61

Authors

128

  1. DH
    Diane Halstead

    University of Tennessee at Chattanooga, United States

    3 publications · 73 citations

    3

    h-index

  2. LH
    Lydia Hanks

    Florida State University, United States

    2 publications · 51 citations

    2

    h-index

  3. SO
    Svein Ottar Olsen

    UiT The Arctic University of Norway, Norway

    2 publications · 856 citations

    2

    h-index

  4. MS
    Magnus Söderlund

    Stockholm School of Economics, Sweden

    2 publications · 252 citations

    2

    h-index

  5. RM
    Robert Mackoy

    Butler University, United States

    2 publications · 33 citations

    2

    h-index

1–5 of 128

Institutions

73

  1. Michigan State University

    East Lansing, United States

    3 h-index

    3 publications

    73 citations

  2. University of Tennessee at Chattanooga

    Chattanooga, United States

    3 h-index

    4 publications

    65 citations

  3. Florida State University

    Tallahassee, United States

    3 h-index

    3 publications

    94 citations

  4. University of Indonesia

    Depok, Indonesia

    2 h-index

    3 publications

    45 citations

  5. Cornell University

    Ithaca, United States

    2 h-index

    3 publications

    151 citations

  6. University of St.Gallen

    Saint Gallen, Switzerland

    2 h-index

    3 publications

    224 citations

  7. Nanyang Technological University

    Singapore, Singapore

    2 h-index

    2 publications

    70 citations

  8. Stockholm School of Economics

    Stockholm, Sweden

    2 h-index

    4 publications

    292 citations

1–8 of 73

Venues

  1. Journal of the Academy of Marketing Science

    4 publications · 889 citations

    4

    h-index

  2. Journal of Business Research

    JBR · 3 publications · 370 citations

    3

    h-index

  3. Psychology and Marketing

    3 publications · 290 citations

    3

    h-index

  4. Information & Management

    2 publications · 542 citations

    2

    h-index

  5. Journal of Retailing

    2 publications · 581 citations

    2

    h-index

1–5