Concepedia

Guest Trust

Guest Trust is a construct within Guest Relationship Management that denotes the guest’s confident reliance on the integrity, competence, and benevolence of a hospitality provider in facilitating positive service experiences.

76

Publications

7.9K

Citations

190

Authors

120

Institutions

Publications per year

2017–2026

53

Parents

Publications

76

Loyalty: A strategic commitment

John T. Bowen · Cornell Hotel and Restaurant Administration Quarterly · 2003 · 639 citations

, , +13

The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels

Taegoo Terry Kim, Woo Gon Kim, Hong-bumm Kim · Tourism Management · 2008 · 631 citations

, , +11

eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions

Riadh Ladhari, Mélissa Michaud · International Journal of Hospitality Management · 2015 · 618 citations

, , +16

Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern

Beverley Sparks, Kevin Kam Fung So, Graham L. Bradley · Tourism Management · 2015 · 474 citations

, , +16

Loyalty: A Strategic Commitment

John T. Bowen, Stowe Shoemaker · Cornell Hotel and Restaurant Administration Quarterly · 1998 · 424 citations

, , +13

1–5 of 76

Authors

190

  1. JT
    John T. Bowen

    University of Nevada, Las Vegas, United States

    3 publications · 1.2K citations

    3

    h-index

  2. ES
    Erose Sthapit

    Hanken School of Economics, Finland

    3 publications · 170 citations

    3

    h-index

  3. DB
    Dimitrios Buhalis

    Bournemouth University, United Kingdom

    2 publications · 85 citations

    2

    h-index

  4. MB
    M.S. Balaji

    University of Nottingham Ningbo China, China

    2 publications · 252 citations

    2

    h-index

  5. NB
    Nisamar Baute Díaz

    Universidad de La Laguna, Spain

    2 publications · 33 citations

    2

    h-index

1–5 of 190

Institutions

120

  1. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    6 h-index

    7 publications

    580 citations

  2. University of Central Florida

    Orlando, United States

    3 h-index

    10 publications

    385 citations

  3. University of Nevada, Las Vegas

    Las Vegas, United States

    3 h-index

    7 publications

    2.1K citations

  4. Kyung Hee University

    Seoul, South Korea

    3 h-index

    6 publications

    228 citations

  5. Sejong University

    Seoul, South Korea

    3 h-index

    5 publications

    1.1K citations

  6. University of South Carolina

    Columbia, United States

    2 h-index

    3 publications

    508 citations

  7. Sun Yat-sen University

    Guangzhou, China

    2 h-index

    2 publications

    117 citations

  8. University of Vaasa

    Vaasa, Finland

    2 h-index

    2 publications

    139 citations

1–8 of 120

Venues

  1. International Journal of Hospitality Management

    15 publications · 1.8K citations

    15

    h-index

  2. Cornell Hotel and Restaurant Administration Quarterly

    CQ · 6 publications · 1.6K citations

    6

    h-index

  3. Tourism Management

    5 publications · 1.5K citations

    5

    h-index

  4. Journal of Hospitality Marketing & Management

    JHMM · 5 publications · 398 citations

    5

    h-index

  5. Current Issues in Tourism

    4 publications · 209 citations

    4

    h-index

1–5