Tourism Management · 2008 · 631 citations · 62 references
ManagementHospitality ManagementTourism ManagementGuest Experience ManagementConsumer SatisfactionCustomer SatisfactionService RecoveryGuest TrustHospitality Service RecoveryPerceived JusticePerceived TrustSatisfactionService Recovery BehaviorService Recovery Satisfaction
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Comparative fit indexes in structural models.
Peter M. Bentler · Psychological Bulletin · 1990 · 23.9K citations