Concepedia

Emotional Satisfaction

Emotional Satisfaction is a psychological construct within guest satisfaction management that denotes the extent to which a guest’s affective responses to a service experience align with their expectations, distinguishing it from cognitive or behavioral satisfaction dimensions by emphasizing feelings such as pleasure, delight, or fulfillment.

337

Publications

33.6K

Citations

796

Authors

442

Institutions

Publications per year

2017–2026

97

Parents

Publications

337

Reality is broken: why games make us better and how they can change the world

Choice Reviews Online · 2012 · 2.9K citations

, , +12

The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction

Robert A. Westbrook, Richard L. Oliver · Journal of Consumer Research · 1991 · 2.2K citations

, , +15

Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations

Sameer Hosany, David Gilbert · Journal of Travel Research · 2009 · 756 citations

, , +17

Reality is broken: why games make us better and how they can change the world

Choice Reviews Online · 2011 · 727 citations

, , +12

Customer satisfaction and its measurement in hospitality enterprises

Abraham Pizam, Taylor Ellis · International Journal of Contemporary Hospitality Management · 1999 · 666 citations · Full text

, , +16

1–5 of 337

Authors

796

  1. HH
    Heesup Han

    Sejong University, South Korea

    6 publications · 590 citations

    6

    h-index

  2. AS
    Anna S. Mattila

    Pennsylvania State University, United States

    5 publications · 907 citations

    5

    h-index

  3. RL
    Richard L. Oliver

    Vanderbilt University, United States

    5 publications · 2.6K citations

    5

    h-index

  4. LD
    Laurette Dubé

    McGill University, Canada

    4 publications · 474 citations

    4

    h-index

  5. RL
    Riadh Ladhari

    Université Laval, Canada

    4 publications · 894 citations

    4

    h-index

1–5 of 796

Institutions

442

  1. Pennsylvania State University

    State College, United States

    7 h-index

    11 publications

    2.1K citations

  2. Sejong University

    Seoul, South Korea

    5 h-index

    7 publications

    355 citations

  3. University of Technology Malaysia

    Johor Bahru, Malaysia

    4 h-index

    4 publications

    382 citations

  4. Kyung Hee University

    Seoul, South Korea

    4 h-index

    4 publications

    492 citations

  5. University of Wisconsin–Madison

    Madison, United States

    4 h-index

    4 publications

    263 citations

  6. University of South Florida

    Tampa, United States

    4 h-index

    10 publications

    815 citations

  7. Dong-A University

    Busan, South Korea

    3 h-index

    4 publications

    449 citations

  8. Universiti Putra Malaysia

    Seri Kembangan, Malaysia

    3 h-index

    6 publications

    152 citations

1–8 of 442

Venues

  1. International Journal of Hospitality Management

    10 publications · 1.6K citations

    10

    h-index

  2. Journal of Travel & Tourism Marketing

    JTTM · 6 publications · 660 citations

    6

    h-index

  3. Sustainability

    6 publications · 221 citations

    6

    h-index

  4. Cornell Hotel and Restaurant Administration Quarterly

    CQ · 5 publications · 981 citations

    5

    h-index

  5. Managing Service Quality

    MSQ · 5 publications · 1.1K citations

    5

    h-index

1–5