Concepedia

Customer Satisfaction Segmentation

Customer Satisfaction Segmentation is a type of attitudinal segmentation that categorizes customers based on their levels of satisfaction with a product, service, or brand, distinguishing itself by focusing specifically on post-consumption emotional and cognitive evaluations as the primary basis for group differentiation.

40

Publications

2.2K

Citations

113

Authors

77

Institutions

Publications per year

2017–2026

19

Parents

Publications

40

Measurement of tourist satisfaction with restaurant services: A segment-based approach

Atìla Yüksel, Fisun Yüksel · Journal Of Vacation Marketing · 2003 · 452 citations

, , +17

Voice of airline passenger: A text mining approach to understand customer satisfaction

Eren Sezgen, Keith Mason, Robert N. Mayer · Journal of Air Transport Management · 2019 · 191 citations · Full text

, , +16

Customers segmentation in eco-friendly hotels using multi-criteria and machine learning techniques

Elaheh Yadegaridehkordi, Mehrbakhsh Nilashi, Mohd Hairul Nizam Md Nasir et al. · Technology in Society · 2021 · 104 citations

, , +16

Measuring tourist satisfaction: A factor-cluster segmentation approach

Konstantinos Andriotis, George Agiomirgianakis, Athanasios Mihiotis · Journal Of Vacation Marketing · 2008 · 102 citations · Full text

, , +17

Does customer satisfaction lead to profitability?

Timothy L. Keiningham, Tiffany Perkins‐Munn, Lerzan Aksoy et al. · Managing Service Quality · 2005 · 94 citations

, , +15

1–5 of 40

Authors

113

  1. AE
    Ahmed El-Geneidy

    McGill University, Canada

    2 publications · 114 citations

    2

    h-index

  2. IR
    Irini Rigopoulou

    Athens University of Economics and Business, Greece

    1 publications · 27 citations

    1

    h-index

  3. DM
    Doae Mensouri

    Abdelmalek Essaâdi University, Morocco

    1 publications · 18 citations

    1

    h-index

  4. RS
    Rosa Sjerps

    KWR Water Research Institute, Netherlands

    1 publications · 41 citations

    1

    h-index

  5. EG
    Emily Grisé

    McGill University, Canada

    1 publications · 65 citations

    1

    h-index

1–5 of 113

Institutions

77

  1. McGill University

    Montreal, Canada

    2 h-index

    4 publications

    228 citations

  2. Arab Academy for Science, Technology, and Maritime Transport

    Alexandria, Egypt

    1 h-index

    2 publications

    26 citations

  3. Oasen (Netherlands)

    Gouda, Netherlands

    1 h-index

    1 publications

    41 citations

  4. Universidad de Los Andes, Chile

    Santiago, Chile

    1 h-index

    3 publications

    249 citations

  5. Virginia Tech

    Blacksburg, United States

    1 h-index

    1 publications

    83 citations

  6. New Jersey Department of Education

    Paramus, United States

    1 h-index

    1 publications

    94 citations

  7. Taibah University

    Medina, Saudi Arabia

    1 h-index

    1 publications

    104 citations

  8. Iscte – Instituto Universitário de Lisboa

    Lisbon, Portugal

    1 h-index

    1 publications

    53 citations

1–8 of 77

Venues

  1. Journal Of Vacation Marketing

    JVM · 3 publications · 579 citations

    3

    h-index

  2. 2

    h-index

  3. Journal of Retailing and Consumer Services

    2 publications · 90 citations

    2

    h-index

  4. 2

    h-index

  5. WIT transactions on the built environment

    1 publications · 18 citations

    1

    h-index

1–5