Concepedia

Tiffany Perkins‐Munn

TP

Statistics

Publications

3

Citations

404

H-Index

3

Active since

2003

Affiliations

Koç University(Current)

Tiffany Perkins‐Munn is an author at Koç University specializing in marketing, customer satisfaction, and management.

Top concepts

Publications per year

2003–2005

3

Publications

3

The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to-Business Environment

Timothy L. Keiningham, Tiffany Perkins‐Munn, Heather K. Evans · Journal of Service Research · 2003 · 232 citations

, , +13

Does customer satisfaction lead to profitability?

Timothy L. Keiningham, Tiffany Perkins‐Munn, Lerzan Aksoy et al. · Managing Service Quality · 2005 · 94 citations

, , +10

Actual Purchase as a Proxy for Share of Wallet

Tiffany Perkins‐Munn, Lerzan Aksoy, Timothy L. Keiningham et al. · Journal of Service Research · 2004 · 78 citations

, , +16

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