Concepedia

Customer Redress

Customer Redress is an academic concept within the field of complaint resolution that denotes a formal mechanism or process through which a consumer is compensated or otherwise rectified for a grievance, distinguishing it from preventive or evaluative constructs by its reactive and restitution-oriented nature.

20

Publications

975

Citations

40

Authors

21

Institutions

Publications per year

2017–2026

2

Parents

Publications

20

Silent Voices

Jean‐Charles Chebat, Moshe Davidow, Isabelle Codjovi · Journal of Service Research · 2005 · 233 citations

, , +13

‘But It's Your Job To Be Friendly’: Employees Coping With and Contesting Sexual Harassment from Customers in the Service Sector

Laura Good, Rae Cooper · Gender Work and Organization · 2016 · 112 citations

, , +12

Firms' complaint handling policies and consumer complaint voicing

John W. Huppertz · Journal of Consumer Marketing · 2007 · 87 citations

, , +17

Seeking redress for consumer dissatisfaction: The role of attitudes and situational factors

Marsha L. Richins, Bronislaw J. Verhage · Journal of Consumer Policy · 1985 · 66 citations

, , +12

Consumer education programs for mature consumers

A. Ben Oumlil, Alvin J. Williams · Journal of Services Marketing · 2000 · 64 citations

, , +17

1–5 of 20

Authors

40

  1. SA
    Stephen A. Greyser

    Harvard University, United States

    2 publications · 68 citations

    2

    h-index

  2. BJ
    Betty J. Diener

    University of Massachusetts Boston, United States

    2 publications · 68 citations

    2

    h-index

  3. NP
    Neil Peretz

    1 publications · 21 citations

    1

    h-index

  4. IK
    Irina Kunovskaya

    University of Georgia, United States

    1 publications · 13 citations

    1

    h-index

  5. CM
    Carlos Martin‐Rios

    HES-SO University of Applied Sciences and Arts Western Switzerland, Switzerland

    1 publications · 53 citations

    1

    h-index

1–5 of 40

Institutions

21

  1. Hofstra University

    Hempstead, United States

    1 h-index

    1 publications

    32 citations

  2. HES-SO University of Applied Sciences and Arts Western Switzerland

    Delémont, Switzerland

    1 h-index

    1 publications

    53 citations

  3. University of Haifa

    Haifa, Israel

    1 h-index

    1 publications

    233 citations

  4. University of Leicester

    Leicester, United Kingdom

    1 h-index

    1 publications

    17 citations

  5. Case Western Reserve University

    Cleveland, United States

    1 h-index

    1 publications

    13 citations

  6. HEC Montréal

    Montreal, Canada

    1 h-index

    2 publications

    466 citations

  7. University of Southern Mississippi

    Hattiesburg, United States

    1 h-index

    1 publications

    64 citations

  8. Vestlandsforsking

    Sogndal, Norway

    1 h-index

    1 publications

    53 citations

1–8 of 21

Venues

  1. Journal of Marketing

    JM · 3 publications · 100 citations

    3

    h-index

  2. European Business Law Review

    EBLR · 1 publications · 17 citations

    1

    h-index

  3. Journal of Services Marketing

    1 publications · 64 citations

    1

    h-index

  4. Lirias (KU Leuven)

    Repository · 1 publications · 21 citations

    1

    h-index

  5. 1

    h-index

1–5