Statistics
Publications
44
Citations
18.2K
H-Index
37
Active since
1981
Marsha L. Richins is an author at University of Missouri specializing in marketing, consumer behavior, and business.
Publications per year
1981–2017
44
44
Measuring Emotions in the Consumption Experience
Marsha L. Richins · Journal of Consumer Research · 1997 · 1.9K citations
Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study
Marsha L. Richins · Journal of Marketing · 1983 · 1.6K citations
1–5 of 44