Concepedia

Customer Linkages

Customer Linkages is a strategic business construct that identifies and formalizes the interconnected relationships between a firm and its customers, distinguishing itself by emphasizing mutual value creation, information exchange, and collaborative innovation within industry networks.

31

Publications

2.4K

Citations

61

Authors

46

Institutions

Publications per year

2017–2026

2

Parents

Publications

31

Tight–loose coupling with customers: the enactment of customer orientation

Erwin Danneels · Strategic Management Journal · 2003 · 347 citations

, , +11

Customer-developer links in software development

Mark Keil, Erran Carmel · Communications of the ACM · 1995 · 295 citations · Full text

, , +6

Performance implications of customer-linking capabilities: Examining the complementary role of customer orientation and CRM technology

Adam Rapp, Kevin J. Trainor, Raj Agnihotri · Journal of Business Research · 2009 · 245 citations

, , +14

Service climate and organizational commitment: The importance of customer linkages

Michèle Paulin, R. James Ferguson, Jasmin Bergeron · Journal of Business Research · 2006 · 205 citations

, , +14

Exploring E-Commerce Benefits for Businesses in a Developing Country

Alemayehu Molla, Richard Heeks · The Information Society · 2007 · 177 citations · Full text

, , +8

1–5 of 31

Authors

61

  1. DS
    David Solnet

    The University of Queensland, Australia

    2 publications · 37 citations

    2

    h-index

  2. QG
    Qi Guo

    Peking University, China

    1 publications · 91 citations

    1

    h-index

  3. MN
    Markus Nordberg

    European Organization for Nuclear Research, Switzerland

    1 publications · 41 citations

    1

    h-index

  4. JM
    Jane Marceau

    Western Sydney University, Australia

    1 publications · 22 citations

    1

    h-index

  5. BW
    Brian Wixted

    University of Saskatchewan, Canada

    1 publications · 22 citations

    1

    h-index

1–5 of 61

Institutions

46

  1. The University of Queensland

    Brisbane, Australia

    2 h-index

    2 publications

    37 citations

  2. RWTH Aachen University

    Aachen, Germany

    1 h-index

    1 publications

    57 citations

  3. MIT University

    Skopje, North Macedonia

    1 h-index

    1 publications

    177 citations

  4. Cranfield University

    Cranfield, United Kingdom

    1 h-index

    3 publications

    186 citations

  5. Université du Québec à Montréal

    Montreal, Canada

    1 h-index

    1 publications

    205 citations

  6. Peking University

    Beijing, China

    1 h-index

    2 publications

    182 citations

  7. Chalmers University of Technology

    Gothenburg, Sweden

    1 h-index

    1 publications

    57 citations

  8. Kingston University

    Norwalk, United States

    1 h-index

    1 publications

    20 citations

1–8 of 46

Venues

  1. Journal of Business Research

    JBR · 3 publications · 491 citations

    3

    h-index

  2. Choice Reviews Online

    CRO · 2 publications · 215 citations

    2

    h-index

  3. Organization

    1 publications · 37 citations

    1

    h-index

  4. Journal of Business and Industrial Marketing

    1 publications · 15 citations

    1

    h-index

  5. Economic Geography

    EG · 1 publications · 28 citations

    1

    h-index

1–5