Concepedia
Statistics
Publications
19
Citations
1.3K
H-Index
18
Active since
1997
Affiliations
Concordia University(Current)
Université du Québec à Montréal
Université de Montréal
RWTH Aachen University
Université Jean Moulin Lyon III
Michèle Paulin is an author at Concordia University specializing in business, customer satisfaction, and social psychology.
Publications per year
1997–2021
Service climate and organizational commitment: The importance of customer linkages
Michèle Paulin, R. James Ferguson, Jasmin Bergeron · Journal of Business Research · 2006 · 205 citations
Management, Organization Studies, Organizational Behavior +14
Customer sociability and the total service experience
R. James Ferguson, Michèle Paulin, Jasmin Bergeron · Journal of service management · 2010 · 155 citations
Business, Social Psychology, Surgery +14
Motivating millennials to engage in charitable causes through social media
Michèle Paulin, R. James Ferguson, Nina Jost et al. · Journal of service management · 2014 · 96 citations
Social Sciences, Communication, Organizational Behavior +10
Business effectiveness and professional service personnel Relational or transactional managers?
Michèle Paulin, R. James Ferguson, Marielle Audrey Payaud · European Journal of Marketing · 2000 · 90 citations
Business, Accountancy, Change Management +14
Hofstede's individual-level indulgence dimension: Scale development and validation
Ali Heydari, Michel Laroche, Michèle Paulin et al. · Journal of Retailing and Consumer Services · 2021 · 71 citations
Social Sciences, Behavioral Sciences, Social Psychology +4
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