Consumption Satisfaction is a psychological evaluative construct that represents the degree to which a consumer’s post-consumption affective and cognitive appraisal of a product or service meets, exceeds, or falls short of prior expectations.
223
Publications
29.4K
Citations
474
Authors
253
Institutions
Publications per year
2017–2026
68
Parents
Publications
223
Satisfaction: a behavioral perspective on the consumer
Choice Reviews Online · 2010 · 6.1K citations
Business, Marketing, Psychology +17
Measuring Emotions in the Consumption Experience
Marsha L. Richins · Journal of Consumer Research · 1997 · 1.9K citations
Satisfaction: A Behavioral Perspective on the Consumer
Journal of service management · 2010 · 894 citations
Business, Marketing, Psychology +17
1–5 of 223
Authors
474
- RL
6
h-index
- AS
4
h-index
- JL
3
h-index
- KL
3
h-index
- AV
3
h-index
1–5 of 474
Institutions
253
Pennsylvania State University
State College, United States
5 h-index
7 publications
994 citations
Cornell University
Ithaca, United States
4 h-index
6 publications
1.1K citations
Universidad de La Rioja
Logroño, Spain
3 h-index
3 publications
91 citations
Universidade da Coruña
A Coruña, Spain
3 h-index
3 publications
91 citations
University of Bath
Bath, United Kingdom
3 h-index
4 publications
128 citations
National University of Singapore
Singapore, Singapore
3 h-index
4 publications
275 citations
Université du Québec en Outaouais
Gatineau, Canada
3 h-index
3 publications
91 citations
Virginia Tech
Blacksburg, United States
3 h-index
3 publications
287 citations
1–8 of 253
Venues
- Journal of Consumer Research
JCR · 15 publications · 6.3K citations
14
h-index
- ACR North American Advances
11 publications · 872 citations
11
h-index
- Journal of Consumer Marketing
6 publications · 304 citations
6
h-index
- The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
6 publications · 171 citations
6
h-index
- Psychology and Marketing
5 publications · 506 citations
5
h-index
1–5