Concepedia

Affective Authenticity

Affective Authenticity is a theoretical construct within affective performance research that denotes the degree to which an agent’s expressed affective states converges with its internal affective state, thereby distinguishing genuine affective expression from simulated or performative display.

36

Publications

4.1K

Citations

104

Authors

73

Institutions

Publications per year

2017–2026

17

Parents

Publications

36

Is “service with a smile” enough? Authenticity of positive displays during service encounters

Alicia A. Grandey, Glenda M. Fisk, Anna S. Mattila et al. · Organizational Behavior and Human Decision Processes · 2004 · 835 citations

, , +17

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships

Thorsten Hennig‐Thurau, Markus Groth, Michael Paul et al. · Journal of Marketing · 2006 · 735 citations

, , +15

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships

Thorsten Hennig‐Thurau, Markus Groth, Michael Paul et al. · Journal of Marketing · 2006 · 542 citations

, , +15

Individual differences in authenticity and mindfulness as predictors of verbal defensiveness

Chad E. Lakey, Michael H. Kernis, Whitney L. Heppner et al. · Journal of Research in Personality · 2007 · 196 citations

, , +12

The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction

Arik Cheshin, Adi Amit, Gerben A. van Kleef · Organizational Behavior and Human Decision Processes · 2017 · 178 citations · Full text

, , +17

1–5 of 36

Authors

104

  1. MG
    Markus Groth

    UNSW Sydney, Australia

    3 publications · 1.3K citations

    3

    h-index

  2. MP
    Michael Paul

    University of Augsburg, Germany

    3 publications · 1.4K citations

    3

    h-index

  3. TH
    Thorsten Hennig‐Thurau

    University of Münster, Germany

    3 publications · 1.3K citations

    3

    h-index

  4. DC
    Daniel C. Richardson

    University College London, United Kingdom

    2 publications · 61 citations

    2

    h-index

  5. DD
    Dwayne D. Gremler

    Bowling Green State University, United States

    2 publications · 1.3K citations

    2

    h-index

1–5 of 104

Institutions

73

  1. University College London

    London, United Kingdom

    3 h-index

    7 publications

    218 citations

  2. UNSW Sydney

    Sydney, Australia

    3 h-index

    3 publications

    1.3K citations

  3. College of Business Administration

    Riga, Latvia

    2 h-index

    2 publications

    1.3K citations

  4. Bauhaus-Universität Weimar

    Weimar, Germany

    2 h-index

    4 publications

    2.6K citations

  5. University of Haifa

    Haifa, Israel

    2 h-index

    3 publications

    218 citations

  6. National Taiwan University

    Taipei, Taiwan

    2 h-index

    2 publications

    60 citations

  7. Bowling Green State University

    Bowling Green, United States

    2 h-index

    2 publications

    1.3K citations

  8. Pennsylvania State University

    State College, United States

    2 h-index

    7 publications

    4.2K citations

1–8 of 73

Venues

  1. 2

    h-index

  2. Journal of Business Research

    JBR · 2 publications · 183 citations

    2

    h-index

  3. Journal for the Theory of Social Behaviour

    2 publications · 114 citations

    2

    h-index

  4. Journal of Research in Personality

    2 publications · 244 citations

    2

    h-index

  5. Journal of Marketing

    JM · 2 publications · 1.3K citations

    2

    h-index

1–5