Concepedia

Alicia A. Grandey

AA

58

Publications

19.3K

Citations

43

H-Index

1997

Active since

Affiliations

Pennsylvania State University(Current)

National Sun Yat-sen University

Colorado State University

Virginia Commonwealth University

UNSW Sydney

Alicia A. Grandey is an author at Pennsylvania State University specializing in social sciences, management, and organizational behavior.

Top concepts

ManagementSocial SciencesOrganizational BehaviorBusinessPsychologyApplied Social PsychologyEmotionHuman ResourcesSocial PsychologyOrganizational Psychology

Publications per year

1997–2023

58

Publications

58

Emotional regulation in the workplace: A new way to conceptualize emotional labor.

Alicia A. Grandey · Journal of Occupational Health Psychology · 2000 · 3K citations

Affective Neuroscience, Empathy, Human Resource Management +26

Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”

Céleste M. Brotheridge, Alicia A. Grandey · Journal of Vocational Behavior · 2002 · 2.3K citations

Job Satisfaction, Burnout, Work-related Stress +10

WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.

Alicia A. Grandey · Academy of Management Journal · 2003 · 1.9K citations

Positive Emotions, Customer Satisfaction, Customer Experience +25

The Conservation of Resources Model Applied to Work–Family Conflict and Strain

Alicia A. Grandey, Russell Cropanzano · Journal of Vocational Behavior · 1999 · 1.4K citations

Sociology, Management, Worklife Balance +4

The relationship of organizational politics and support to work behaviors, attitudes, and stress

Russell Cropanzano, John C. Howes, Alicia A. Grandey et al. · Journal of Organizational Behavior · 1997 · 939 citations

Organizations, Workplace Psychology, Organizational Support +19

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