Publication | Closed Access
Is “service with a smile” enough? Authenticity of positive displays during service encounters
823
Citations
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References
2004
Year
Customer ExperiencePerformance StudiesInterpersonal CommunicationService EncountersService ResearchService StudyHospitality MarketingUser ExperiencePublic DisplayService InteractionSmile ”CommunicationArtsMarketingPositive Displays
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