Glenda M. Fisk - Concepedia

Author

Glenda M. Fisk

Queen's University

Also Known As

Fisk, Glenda, G M Fisk, Glenda Fisk, Glenda M. Fisk

Publications

Citations

H-Index

Concepts

All Affiliations

Queen's University Pennsylvania State University

About

Glenda M. Fisk is an author at Queen's University specializing in social sciences, organizational behavior, and applied social psychology.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	5	5	1.1K
2	Management	5	5	984
3	Arts	2	2	873
4	Health Sciences	1	1	13
5	Law	1	1	159

Glenda M. Fisk

Publications

Citations

H-Index

Page 1

	Year	Citations
Is “service with a smile” enough? Authenticity of positive displays during service encounters Alicia A. Grandey, Glenda M. Fisk, Anna S. Mattila, Organizational Behavior and Human Decision Processes Customer ExperiencePerformance StudiesInterpersonal CommunicationService EncountersService Research	2004	823
Must "Service With a Smile" Be Stressful? The Moderating Role of Personal Control for American and French Employees. Alicia A. Grandey, Glenda M. Fisk, Dirk D. Steiner Journal of Applied Psychology Social PsychologyFrench EmployeesHuman Resource ManagementEmotional ExpressionsWorker Well-being	2005	494
Perceptions of leader emotion regulation and LMX as predictors of followers' job satisfaction and organizational citizenship behaviors Glenda M. Fisk, Jared P. Friesen The Leadership Quarterly Job SatisfactionWork AttitudeEmployee AttitudeOrganizational CommunicationOrganizational Citizenship Behaviors	2011	170
“I want it all and I want it now!” An examination of the etiology, expression, and escalation of excessive employee entitlement Glenda M. Fisk Human Resource Management Review Excessive Employee EntitlementEmployee AttitudeWorkforce DevelopmentLabor RelationSociology	2009	159
The Interplay of Gender and Affective Tone in Service Encounter Satisfaction Anna S. Mattila, Alicia A. Grandey, Glenda M. Fisk Journal of Service Research Customer SatisfactionGendered PerceptionConsumer ResearchService Encounter SatisfactionNegative Affective Displays	2003	126
Effects of customer entitlement on service workers' physical and psychological well-being: A study of waitstaff employees. Glenda M. Fisk, Lukas Neville Journal of Occupational Health Psychology Customer ExperienceCustomer SatisfactionWaitstaff EmployeesSocial PsychologyHuman Resource Management	2011	111
Service with an e-smile: Employee authenticity and customer use of web-based support services Ofir Turel, Catherine E. Connelly, Glenda M. Fisk Information & Management Customer UseCustomer SatisfactionCustomer ExperienceOrganizational CommunicationService Research	2013	50
Getting to Excess: Psychological Entitlement and Negotiation Attitudes Lukas Neville, Glenda M. Fisk Journal of Business and Psychology NegotiationNegotiation AttitudesNegotiation TheoryBehavioral Decision MakingSocial Psychology	2018	45
The complexity and embeddedness of grief at work: A social-ecological model Glenda M. Fisk Human Resource Management Review Social IsolationSocial IdentitySocial EnvironmentSocial PsychologyEmpathy	2022	13

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