Yeon Sung Jung

When Does Customer Participation Matter? An Empirical Investigation of the Role of Customer Empowerment in the Customer Participation–Performance Link

Seigyoung Auh, Bülent Mengüç, Constantine S. Katsikeas et al. · Journal of Marketing Research · 2019 · 131 citations

Business, Marketing, Marketing Management +16

Customer response to employee emotional labor: the structural relationship between emotional labor, job satisfaction, and customer satisfaction

Won‐Moo Hur, Tae‐Won Moon, Yeon Sung Jung · Journal of Services Marketing · 2015 · 113 citations

Management, Human Resource Management, Organizational Behavior +15

When Does (Mis)Fit in Customer Orientation Matter for Frontline Employees’ Job Satisfaction and Performance?

Bülent Mengüç, Seigyoung Auh, Constantine S. Katsikeas et al. · Journal of Marketing · 2015 · 107 citations

Management, Organization Studies, Organizational Behavior +16

Unpacking the relationship between empowering leadership and service-oriented citizenship behaviors: a multilevel approach

Seigyoung Auh, Bülent Mengüç, Yeon Sung Jung · Journal of the Academy of Marketing Science · 2014 · 100 citations

Management, Leadership, Leadership Theory +10

The missing link between analytics readiness and service firm performance

Seigyoung Auh, Bülent Mengüç, Preethika Sainam et al. · Service Industries Journal · 2021 · 18 citations · Full text

Business, Strategic Management, Strategy +14