Concepedia

Tim Hughes

TH

Statistics

Publications

39

Citations

1.8K

H-Index

26

Active since

1992

Affiliations

University of the West of England(Current)

Glasgow Caledonian University

University of Westminster

The American College of Greece

Tim Hughes is an author at University of the West of England specializing in management, business, and marketing.

Top concepts

ManagementBusinessMarketingStrategic ManagementCustomer SatisfactionBusiness StrategyOrganizational CommunicationMarketing InsightsMarketing StrategyInteractive Marketing

Publications per year

1992–2021

39

Publications

39

Resource integration

Michael Kleinaltenkamp, Roderick J. Brodie, Pennie Frow et al. · Marketing Theory · 2012 · 166 citations · Full text

Adopting self-service technology to do more with less

Toni Hilton, Tim Hughes, Ed Little et al. · Journal of Services Marketing · 2013 · 155 citations

Customer Experience, Customer Satisfaction, Self-service Technology +15

Antecedents to value diminution

Mario Vafeas, Tim Hughes, Toni Hilton · Marketing Theory · 2016 · 129 citations · Full text

Customer Satisfaction, Value Theory, Value Destruction +16

Service co-creation and value realisation

Toni Hilton, Tim Hughes, David R. Chalcraft · Journal of Marketing Management · 2012 · 113 citations

Customer Satisfaction, Value Co-creation Process, Service Logic +12

Value co-creation in social marketing: functional or fanciful?

Christine Domegan, Katie Collins, Martine Stead et al. · Journal of Social Marketing · 2013 · 111 citations

Value Theory, Consumer Research, Brand Strategy +17

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