Concepedia

Ed Little

EL

Statistics

Publications

4

Citations

213

H-Index

4

Active since

2005

Affiliations

University of Westminster(Current)

Ed Little is an author at University of Westminster specializing in social innovation, business, and customer satisfaction.

Top concepts

BusinessMarketingConsumer ResearchSocial InnovationCustomer SatisfactionCultureEmpathyInnovationManagementPsychology

Publications per year

2005–2013

4

Publications

4

Adopting self-service technology to do more with less

Toni Hilton, Tim Hughes, Ed Little et al. · Journal of Services Marketing · 2013 · 155 citations

Customer Experience, Customer Satisfaction, Self-service Technology +15

Innovation and the children of the revolution: Facebook and value co-creation

Ebi Marandi, Ed Little, Tim Hughes · The Marketing Review · 2010 · 32 citations

Culture, Digital Society, Social Media +6

The impact of personal values on perception of service provider empathy and customer loyalty

Ebi Marandi, Ed Little · UWE Research Repository (UWE Bristol) · 2006 · 16 citations · Full text

Customer Experience, Customer Satisfaction, Service Quality +10

Risk and Consequence Analysis Focused on Biota Transfers Potentially Associated with Surface Water Diversions Between the Missouri River and Red River Basins

Greg Linder, Ed Little, Lynne Johnson et al. · Insecta mundi · 2005 · 10 citations · Full text

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