Concepedia

Toni Hilton

TH

Statistics

Publications

12

Citations

973

H-Index

12

Active since

2005

Affiliations

University of the West of England(Current)

Regent's University London

University of Westminster

Glasgow Caledonian University

Auckland University of Technology

Toni Hilton is an author at University of the West of England specializing in management, marketing, and business.

Top concepts

ManagementMarketingBusinessOrganizational CommunicationBusiness StrategyStrategic ManagementCustomer SatisfactionValue TheoryGeneral BusinessConsumer Research

Publications per year

2005–2018

12

Publications

12

Value propositions

Pennie Frow, Janet R. McColl‐Kennedy, Toni Hilton et al. · Marketing Theory · 2014 · 293 citations

Organizations, Service Ecosystem, Service Logic +14

Adopting self-service technology to do more with less

Toni Hilton, Tim Hughes, Ed Little et al. · Journal of Services Marketing · 2013 · 155 citations

Customer Experience, Customer Satisfaction, Self-service Technology +15

Antecedents to value diminution

Mario Vafeas, Tim Hughes, Toni Hilton · Marketing Theory · 2016 · 129 citations · Full text

Customer Satisfaction, Value Theory, Value Destruction +16

Service co-creation and value realisation

Toni Hilton, Tim Hughes, David R. Chalcraft · Journal of Marketing Management · 2012 · 113 citations

Customer Satisfaction, Value Co-creation Process, Service Logic +12

Co-production and self-service: The application of Service-Dominant Logic

Toni Hilton, Tim Hughes · Journal of Marketing Management · 2012 · 63 citations

Rows per page

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