Concepedia

Ebi Marandi

EM

Statistics

Publications

5

Citations

234

H-Index

5

Active since

2006

Affiliations

University of the West of England(Current)

Ebi Marandi is an author at University of the West of England specializing in marketing, consumer research, and management.

Top concepts

MarketingConsumer ResearchBusinessManagementCustomer SatisfactionCultureEmpathyPsychologyService QualitySocial Sciences

Publications per year

2006–2013

5

Publications

5

Adopting self-service technology to do more with less

Toni Hilton, Tim Hughes, Ed Little et al. · Journal of Services Marketing · 2013 · 155 citations

Customer Experience, Customer Satisfaction, Self-service Technology +15

Innovation and the children of the revolution: Facebook and value co-creation

Ebi Marandi, Ed Little, Tim Hughes · The Marketing Review · 2010 · 32 citations

Culture, Digital Society, Social Media +6

The impact of perceived service provider empathy on customer loyalty: some observations from the health and fitness sector

Ebi Marandi, John Harris · Managing Leisure · 2010 · 19 citations

Customer Satisfaction, Service Quality, Leisure Product +14

The impact of personal values on perception of service provider empathy and customer loyalty

Ebi Marandi, Ed Little · UWE Research Repository (UWE Bristol) · 2006 · 16 citations · Full text

Customer Experience, Customer Satisfaction, Service Quality +10

Brand names and global positioning

Ashok Ranchhod, Cälin Gurǎu, Ebi Marandi · Marketing Intelligence & Planning · 2011 · 12 citations

International Marketing, Brand Strategy, Consumer Research +22

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