Concepedia

Michael Kleinaltenkamp

MK

37

Publications

2.5K

Citations

25

H-Index

2002

Active since

Affiliations

Freie Universität Berlin(Current)

Berlin School of Economics and Law

The University of Adelaide

Karlstad University

RMIT University

Michael Kleinaltenkamp is an author at Freie Universität Berlin specializing in business, management, and marketing.

Top concepts

BusinessManagementMarketingBusiness StrategyCustomer SatisfactionStrategic ManagementValue TheoryConsumer ResearchMarketing InsightsBusiness Intelligence

Publications per year

2002–2023

37

Publications

37

Blueprinting the service company

Sabine Fließ, Michael Kleinaltenkamp · Journal of Business Research · 2002 · 391 citations

Service Study, Management, Business +2

How Business Customers Judge Solutions: Solution Quality and Value in Use

Emma K. Macdonald, Michael Kleinaltenkamp, Hugh Wilson · Journal of Marketing · 2016 · 361 citations

Customer Experience, Customer Satisfaction, Value Theory +19

Institutional logics matter when coordinating resource integration

Bo Edvardsson, Michael Kleinaltenkamp, Bård Tronvoll et al. · Marketing Theory · 2014 · 251 citations · Full text

Bureaucracy, Public Policy, Service Logic +15

Resource integration

Michael Kleinaltenkamp, Roderick J. Brodie, Pennie Frow et al. · Marketing Theory · 2012 · 166 citations · Full text

The bonding effects of relationship value and switching costs in industrial buyer–seller relationships: An investigation into role differences

Ingmar Geiger, Aurélia Durand, Samy Saab et al. · Industrial Marketing Management · 2011 · 128 citations

Relationship Marketing, Economics, Supplier Relationship +9

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