Expanding understanding of service exchange and value co-creation: a social construction approach

Bo Edvardsson, Bård Tronvoll, Thorsten Gruber

Journal of the Academy of Marketing Science

Service LogicService ExchangeService StudyBusinessSocial Construction Approach +7

Organizing for digital servitization: A service ecosystem perspective

Alexey Sklyar, Christian Kowalkowski, Bård Tronvoll, +1

Journal of Business Research

Service NetworkInternational ManagementService EcosystemService Ecosystem PerspectiveDigital Business +13

Transformational shifts through digital servitization

Bård Tronvoll, Alexey Sklyar, David Sörhammar, +1

Industrial Marketing Management

Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda

Josina Vink, Kaisa Koskela-Huotari, Bård Tronvoll, +2

Journal of Service Research

OrganizationsService InnovationServices ManagementEducationBusiness Models +18

Institutional logics matter when coordinating resource integration

Bo Edvardsson, Michael Kleinaltenkamp, Bård Tronvoll, +2

Marketing Theory

BureaucracyPublic PolicyService LogicOrganizational SystemsMarketing Literature +13

Archetypes of Service Innovation

Anu Helkkula, Christian Kowalkowski, Bård Tronvoll

Journal of Service Research

MarketingCustomer SatisfactionService LogicService InnovationSystemic Archetypes +12

Negative emotions and their effect on customer complaint behaviour

Bård Tronvoll

Journal of service management

Service ProviderCustomer SatisfactionCustomer ExperienceEmpathyConsumer Research +18

A new conceptualization of service innovation grounded in S‐D logic and service systems

Bo Edvardsson, Bård Tronvoll

International Journal of Quality and Service Sciences

EngineeringService InnovationInnovation AdoptionServices ManagementInnovative Approaches +20

Resource integration through digitalisation: a service ecosystem perspective

Alexey Sklyar, Christian Kowalkowski, David Sörhammar, +1

Journal of Marketing Management

Business IntelligenceBusiness EcosystemResource Integration PatternsDigitalizationManagement +12

Customer complaint behaviour from the perspective of the service‐dominant logic of marketing

Bård Tronvoll

Managing Service Quality

Customer ExperienceCustomer SatisfactionConsumer ResearchService QualityHospitality Marketing +16