Duleep Delpechitre

The dark side of technology: examining the impact of technology overload on salespeople

Duleep Delpechitre, Hulda G. Black, John Farrish · Journal of Business and Industrial Marketing · 2018 · 98 citations

Customer Satisfaction, Innovation Adoption, Consumer Research +23

Value propositions in a digitally transformed world

Steven A. Taylor, Gary L. Hunter, Arash H. Zadeh et al. · Industrial Marketing Management · 2019 · 61 citations

Value Propositions, Digitalization, Value Theory +4

Cross-Cultural Selling: Examining the Importance of Cultural Intelligence in Sales Education

Duleep Delpechitre, David S. Baker · Journal of Marketing Education · 2017 · 49 citations

Education, Sales Education, Cultural Diversity +18

The importance of customer’s perception of salesperson’s empathy in selling

Duleep Delpechitre, Brian N. Rutherford, Lucette B. Comer · Journal of Business and Industrial Marketing · 2018 · 46 citations

Empathy Influence, Customer Satisfaction, Customer Experience +23

Faking it: salesperson emotional intelligence’s influence on emotional labor strategies and customer outcomes

Duleep Delpechitre, Lisa Beeler · Journal of Business and Industrial Marketing · 2017 · 27 citations

Customer Experience, Customer Satisfaction, Consumer Research +19