Concepedia

Hulda G. Black

HG

Statistics

Publications

10

Citations

757

H-Index

10

Active since

2009

Affiliations

Illinois State University(Current)

University of Kentucky

Hulda G. Black is an author at Illinois State University specializing in management, customer satisfaction, and marketing.

Top concepts

MarketingManagementCustomer SatisfactionBusinessConsumer ResearchMarketing InsightsInteractive MarketingArtsCommunicationSocial Support

Publications per year

2009–2021

10

Publications

10

A STORYTELLING PERSPECTIVE ON ONLINE CUSTOMER REVIEWS REPORTING SERVICE FAILURE AND RECOVERY

Hulda G. Black, Scott W. Kelley · Journal of Travel & Tourism Marketing · 2009 · 138 citations

Customer Experience, Customer Satisfaction, Digital Marketing +23

Transformative service networks: cocreated value as well-being

Hulda G. Black, Andrew S. Gallan · Service Industries Journal · 2015 · 137 citations

Service Network, Customer Satisfaction, Organizational Communication +15

Can Computer-Mediated Interventions Change Theoretical Mediators of Safer Sex? A Meta-Analysis

Seth M. Noar, Larson B. Pierce, Hulda G. Black · Human Communication Research · 2010 · 134 citations

Social Psychology, Research Ethics, Psychology +23

The dark side of technology: examining the impact of technology overload on salespeople

Duleep Delpechitre, Hulda G. Black, John Farrish · Journal of Business and Industrial Marketing · 2018 · 98 citations

Customer Satisfaction, Innovation Adoption, Consumer Research +23

Brand community integration and satisfaction with social media sites: a comparative study

Melissa Clark, Hulda G. Black, Kimberly M. Judson · Journal of Research in Interactive Marketing · 2017 · 66 citations

Customer Satisfaction, Consumer Research, Communication +18

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