Concepedia
Statistics
Publications
7
Citations
197
H-Index
Active since
2018
Affiliations
Wichita State University(Current)
University of Alabama
Florida State University
Pepperdine University
Institut d'Economie Scientifique Et de Gestion
Duane M. Nagel is an author at Wichita State University specializing in business, management, and customer satisfaction.
Top concepts
BusinessManagementMarketingCustomer SatisfactionBusiness StrategyConsumer ResearchStrategic ManagementOrganizational BehaviorCustomer Relationship ManagementFinance
Publications per year
2018–2023
Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles
Bryan Hochstein, Nawar N. Chaker, Deva Rangarajan et al. · Journal of Service Research · 2021 · 62 citations
Customer Satisfaction, Cs Focus, Services Management +22
Customer success management, customer health, and retention in B2B industries
Bryan Hochstein, Clay M. Voorhees, Alexander B. Pratt et al. · International Journal of Research in Marketing · 2023 · 33 citations
Customer Satisfaction, Customer Success Management, Customer Retention +7
Purchaser perceptions of early phase supplier relationships: The role of similarity and likeability
Duane M. Nagel, Larry C. Giunipero, Hyeyoon Jung et al. · Journal of Business Research · 2021 · 30 citations
Relationship Marketing, Customer Satisfaction, Supplier Relationship +11
The impact of implicit self-theories and loss salience on financial risk
William J. Montford, R. Bret Leary, Duane M. Nagel · Journal of Business Research · 2019 · 29 citations
Loss Salience, Implicit Self-theories, Financial Economics +11
Consumption or prosumption? A question of resources
Duane M. Nagel, J. Joseph Cronin, Richard Lee Utecht · Journal of Services Marketing · 2018 · 17 citations
Customer Satisfaction, Consumer Economics, Sustainable Consumption +17
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