Nawar N. Chaker

Customer value co-creation behavior: A dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior

Duleeep Delpechitre, Lisa L. Beeler-Connelly, Nawar N. Chaker · Journal of Business Research · 2018 · 138 citations

Customer Satisfaction, Citizenship Behavior, Dyadic Exploration +13

Inside sales social media use and its strategic implications for salesperson-customer digital engagement and performance

Nawar N. Chaker, Edward L. Nowlin, Maxwell T. Pivonka et al. · Industrial Marketing Management · 2021 · 101 citations · Full text

Customer Satisfaction, Strategic Implications, Salesperson-customer Digital Engagement +12

Operationalizing salesperson performance with secondary data: aligning practice, scholarship, and theory

Willy Bolander, Nawar N. Chaker, Alec Pappas et al. · Journal of the Academy of Marketing Science · 2021 · 87 citations

Performance Management, Secondary Data, Sales Management +8

Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles

Bryan Hochstein, Nawar N. Chaker, Deva Rangarajan et al. · Journal of Service Research · 2021 · 62 citations

Customer Satisfaction, Cs Focus, Services Management +22

It is all in good humor? Examining the impact of salesperson evaluations of leader humor on salesperson job satisfaction and job stress

Paolo Guenzi, Deva Rangarajan, Nawar N. Chaker et al. · Journal of Personal Selling and Sales Management · 2019 · 48 citations