David Dose

Unintended reward costs: the effectiveness of customer referral reward programs for innovative products and services

David Dose, Gianfranco Walsh, Sharon E. Beatty et al. · Journal of the Academy of Marketing Science · 2019 · 53 citations · Full text

The Effect of Job-Related Demands and Resources on Service Employees’ Willingness to Report Complaints

Gianfranco Walsh, Zhiyong Yang, David Dose et al. · Journal of Service Research · 2014 · 48 citations

Employee Involvement, Customer Satisfaction, Job Satisfaction +15

Every Saint has a Past, and Every Sinner has a Future: Influences of Regulatory Focus on Consumers’ Moral Self‐Regulation

Maria Schwabe, David Dose, Gianfranco Walsh · Journal of Consumer Psychology · 2018 · 37 citations · Full text

Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions

Mario Schaarschmidt, Gianfranco Walsh, David Dose et al. · European Management Journal · 2021 · 14 citations

Customer Experience, Customer Satisfaction, Silent Endurance +10

Customer engagement in idea contests: Emotional and behavioral consequences of idea rejection

Mario Schaarschmidt, David Dose · Psychology and Marketing · 2023 · 13 citations · Full text

Customer Satisfaction, Behavioral Decision Making, Idea Contests +22