Mario Schaarschmidt

Impediments to customer integration into the innovation process: A case study in the telecommunications industry

Mario Schaarschmidt, Thomas Kilian · European Management Journal · 2013 · 96 citations

Marketing, Customer Satisfaction, Innovation Study +14

Employees’ Company Reputation-related Social Media Competence: Scale Development and Validation

Gianfranco Walsh, Mario Schaarschmidt, Harald von Kortzfleisch · Journal of Interactive Marketing · 2016 · 82 citations

The impact of service employees’ technostress on customer satisfaction and delight: A dyadic analysis

Sonja Christ‐Brendemühl, Mario Schaarschmidt · Journal of Business Research · 2020 · 77 citations

Customer Satisfaction, Service Quality, Service Research +6

Customer Interaction and Innovation in Hybrid Offerings

Mario Schaarschmidt, Gianfranco Walsh, Heiner Evanschitzky · Journal of Service Research · 2017 · 75 citations · Full text

Consumer-driven Product Development, Customer Satisfaction, Service Customization +13

Effects of customer-based corporate reputation on perceived risk and relational outcomes: empirical evidence from gender moderation in fashion retailing

Gianfranco Walsh, Mario Schaarschmidt, Stefan Ivens · Journal of Product & Brand Management · 2017 · 68 citations

Customer Satisfaction, Reputation Management, Consumer Research +20