Thomas Kilian

Do Millennials read books or blogs? Introducing a media usage typology of the internet generation

Thomas Kilian, Nadine Hennigs, Sascha Langner · Journal of Consumer Marketing · 2012 · 140 citations · Full text

Digital Society, Media Usage Typology, Internet Generation +28

Corporate social responsibility and environmental reporting in controversial industries

Thomas Kilian, Nadine Hennigs · European Business Review · 2013 · 131 citations · Full text

Public Relations, Environmental Policy, Management +18

Impediments to customer integration into the innovation process: A case study in the telecommunications industry

Mario Schaarschmidt, Thomas Kilian · European Management Journal · 2013 · 96 citations

Marketing, Customer Satisfaction, Innovation Study +14

Oh my gosh, I got to get out of this place! A qualitative study of vicarious embarrassment in service encounters

Thomas Kilian, Sascha Steinmann, Eva Katharina Hammes · Psychology and Marketing · 2017 · 33 citations

Measuring consumer vulnerability to perceived product-similarity problems and its consequences

Gianfranco Walsh, Vincent‐Wayne Mitchell, Thomas Kilian et al. · Journal of Marketing Management · 2010 · 30 citations

Customer Satisfaction, Brand Clutter, Consumer Research +16