Concepedia

Sonja Christ‐Brendemühl

SC

6

Publications

189

Citations

6

H-Index

2019

Active since

Affiliations

University of Koblenz and Landau(Current)

Universität Koblenz

Paderborn University

Sonja Christ‐Brendemühl is an author at University of Koblenz and Landau specializing in management, customer satisfaction, and marketing.

Top concepts

ManagementCustomer SatisfactionMarketingBusinessCommunicationInteractive MarketingUser ExperienceConsumer ResearchHospitality ManagementEngineering

Publications per year

2019–2024

6

Publications

6

The impact of service employees’ technostress on customer satisfaction and delight: A dyadic analysis

Sonja Christ‐Brendemühl, Mario Schaarschmidt · Journal of Business Research · 2020 · 77 citations

Customer Satisfaction, Service Quality, Service Research +6

Bridging the gap: An interview study on frontline employee responses to restaurant technology

Sonja Christ‐Brendemühl · International Journal of Hospitality Management · 2022 · 31 citations

Customer Satisfaction, Management, Business +8

Frontline backlash: service employees’ deviance from digital processes

Sonja Christ‐Brendemühl, Mario Schaarschmidt · Journal of Services Marketing · 2019 · 28 citations

Customer Satisfaction, Digital Society, New Technologies +19

Customer fairness perceptions in augmented reality-based online services

Sonja Christ‐Brendemühl, Mario Schaarschmidt · Journal of service management · 2021 · 27 citations

Customer Experience, Customer Satisfaction, Engineering +16

Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions

Mario Schaarschmidt, Gianfranco Walsh, David Dose et al. · European Management Journal · 2021 · 14 citations

Customer Experience, Customer Satisfaction, Silent Endurance +10

Rows per page

1–5 of 6