Concepedia
Statistics
Publications
22
Citations
1.8K
H-Index
19
Active since
1983
Affiliations
Aix-Marseille Université(Current)
Centre de Recherche et d’Enseignement de Géosciences de l’Environnement
Centre d'Etudes et de Recherche en Gestion d'Aix-Marseille
Université de Lille
SKEMA Business School
Jean‐Louis Chandon is an author at Aix-Marseille Université specializing in marketing, business, and marketing management.
Publications per year
1983–2020
An Empirical Study of Servqual's Dimensionality
Sylvie Llosa, Jean‐Louis Chandon, Chiara Orsingher · Service Industries Journal · 1998 · 222 citations
Management, Psychology, Quality Management +16
Service encounter dimensions ‐ a dyadic perspective: Measuring the dimensions of service encounters as perceived by customers and personnel
Jean‐Louis Chandon, Pierre‐Yves Léo, Jean Philippe · International Journal of Service Industry Management · 1997 · 207 citations
Management, Quality Management, Customer Relationship Management +13
Perceived Value of the Mass‐Customized Product and Mass Customization Experience for Individual Consumers
Aurélie Merle, Jean‐Louis Chandon, Élyette Roux et al. · Production and Operations Management · 2010 · 197 citations
Business, Marketing, Operations Management +16
Pursuing the concept of luxury: Introduction to the JBR Special Issue on “Luxury Marketing from Tradition to Innovation”
Jean‐Louis Chandon, Gilles Laurent, Pierre Valette‐Florence · Journal of Business Research · 2015 · 183 citations
Business, Marketing, Marketing Management +9
Effects of configuration and exposure levels in responses to web advertisements
Jean‐Louis Chandon, David Fortin · Journal of Advertising Research · 2003 · 139 citations
Business, Communication, Marketing +14
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