Concepedia

Jean‐Louis Chandon

JC

Statistics

Publications

22

Citations

1.8K

H-Index

19

Active since

1983

Affiliations

Aix-Marseille Université(Current)

Centre de Recherche et d’Enseignement de Géosciences de l’Environnement

Centre d'Etudes et de Recherche en Gestion d'Aix-Marseille

Université de Lille

SKEMA Business School

Jean‐Louis Chandon is an author at Aix-Marseille Université specializing in marketing, management, and consumer research.

Top concepts

ManagementMarketingConsumer ResearchBusinessConsumer BehaviorCustomer SatisfactionBrand StrategyBrand ManagementBrand DevelopmentBranding

Publications per year

1983–2020

22

Publications

22

An Empirical Study of Servqual's Dimensionality

Sylvie Llosa, Jean‐Louis Chandon, Chiara Orsingher · Service Industries Journal · 1998 · 220 citations

Service encounter dimensions ‐ a dyadic perspective: Measuring the dimensions of service encounters as perceived by customers and personnel

Jean‐Louis Chandon, Pierre‐Yves Léo, Jean Philippe · International Journal of Service Industry Management · 1997 · 207 citations

Customer Experience, Customer Satisfaction, Anpe Agency +18

Perceived Value of the Mass‐Customized Product and Mass Customization Experience for Individual Consumers

Aurélie Merle, Jean‐Louis Chandon, Élyette Roux et al. · Production and Operations Management · 2010 · 195 citations

Mass Customization Experience, Consumer Uncertainty, Consumer Research +19

Pursuing the concept of luxury: Introduction to the JBR Special Issue on “Luxury Marketing from Tradition to Innovation”

Jean‐Louis Chandon, Gilles Laurent, Pierre Valette‐Florence · Journal of Business Research · 2015 · 175 citations

Culture, Luxury, Jbr Special Issue +13

Effects of configuration and exposure levels in responses to web advertisements

Jean‐Louis Chandon, David Fortin · Journal of Advertising Research · 2003 · 139 citations

1–5 of 22